Job Description
Join our award-winning team at the Grand Pacific Hotel in Long Beach, CA! We're seeking energetic and customer-focused individuals to fill our entry-level Front Desk Agent positions. As the first point of contact for our guests, you'll create memorable experiences while supporting our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Market hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Basic proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Previous customer service experience (hospitality background a plus)
- Flexible availability including weekends and holidays
- Must pass background check and drug screening