Job Description
Join our award-winning luxury hotel in the heart of Houston, Texas! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at Grand Texas Hospitality. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, embodying our commitment to excellence. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in one of America's most vibrant cities. Apply today and launch your hospitality career in Texas!
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservation systems and room inventory with precision
- Resolve guest inquiries and concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Assist with special event coordination and VIP guest handling
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent (hospitality degree preferred)
- Basic knowledge of Houston tourism attractions and transportation
- Spanish fluency strongly preferred