Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Francisco! We're seeking passionate individuals to start their hospitality careers with no experience required. As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities. Our training program ensures you'll master all essential skills to thrive in this dynamic role.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and guest inquiries
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and maintain high satisfaction
- Utilize hotel management systems efficiently
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to stand for extended periods
- Flexibility to work weekends, evenings, and holidays
- Positive attitude and customer-first mindset