Job Description
Join our award-winning team at Grand Plaza Hotels & Resorts, Chicago's premier luxury hospitality destination. We're seeking dynamic Part-Time Front Desk Agents to deliver exceptional guest experiences in our iconic downtown location. This role offers flexible scheduling, competitive compensation, and opportunities for career advancement in the thriving hospitality industry. If you're passionate about creating memorable moments and possess exceptional customer service skills, we want to meet you!
Responsibilities
- Provide exceptional check-in/check-out experiences for VIP and standard guests
- Manage reservation systems with precision and attention to detail
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and concierge departments
- Utilize Opera property management system efficiently
- Uphold brand standards and maintain lobby ambiance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera PMS or similar hotel software
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational skills
- Valid Illinois Food Handler's certification preferred
- Basic knowledge of Chicago tourism attractions
- High school diploma or equivalent required