Job Description
Join our award-winning team at Oceanview Beach Resort for an immediate opportunity as a Hotel Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our stunning Virginia Beach location. Perfect for those ready to start immediately, this role offers competitive pay, flexible scheduling, and the chance to work in one of Virginia's premier coastal destinations.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, personalized service, and memorable stays. We provide comprehensive training and a supportive environment where your hospitality skills can shine.
Responsibilities
- Handle guest check-ins/checkouts efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with exceptional problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market resort amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area at all times
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic proficiency in hotel management software (training provided)
- Attention to detail and multitasking abilities
- Positive attitude and problem-solving mindset
- Valid driver's license and reliable transportation
- Ability to stand for extended periods