Job Description
Join our award-winning downtown Dallas hotel team as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in the heart of the city's vibrant hospitality scene.
What We Offer:
- Competitive hourly wages + tips
- Free meal benefits during shifts
- Comprehensive training program
- Employee discounts on hotel stays
- Opportunities for permanent placement
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute checklists for opening/closing procedures
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest safety
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Basic math skills for cash handling
- Professional appearance and positive demeanor
- Ability to stand for extended periods
- Must pass background check and drug screening