Job Description
Join our award-winning team at Grand Plaza Hotel in Fresno, CA! We're seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities in the heart of California's Central Valley. If you thrive in fast-paced environments and possess a flair for hospitality, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management software
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling proficiency
- Valid driver's license preferred