Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets exceptional service. We're seeking passionate hospitality professionals to deliver unforgettable guest experiences in the heart of Manhattan. This part-time role offers flexible scheduling while providing exposure to premium hotel operations and career growth opportunities. Enjoy competitive pay, complimentary meal benefits, and a vibrant work culture in one of NYC's most iconic locations.
Responsibilities
- Deliver exceptional guest service at check-in/check-out, concierge, and housekeeping stations
- Process reservations, manage room assignments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure impeccable room standards
- Respond promptly to guest inquiries and resolve service issues with professionalism
- Assist with event setup, VIP arrivals, and special guest requests
- Adhere to all safety protocols and brand service standards
- Collaborate with cross-departmental teams to ensure seamless operations
Qualifications
- Previous hospitality or customer service experience preferred
- Flexible availability including weekends, evenings, and holidays
- Strong communication and problem-solving skills
- Ability to work efficiently in a fast-paced environment
- Attention to detail and commitment to excellence
- Basic computer proficiency with reservation systems
- Valid New York State food handler certification (if food service role)
- Positive attitude with a passion for exceeding guest expectations