Job Description
Join our award-winning team at Grand Plaza Hotel, El Paso's premier hospitality destination! We're seeking passionate individuals to fill immediate front desk positions. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant desert city where culture meets adventure. Perfect for hospitality professionals seeking immediate career growth!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservations and modify booking details using hotel management software
- Resolve guest inquiries and complaints with exceptional service standards
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest experience
- Ensure compliance with safety and security protocols
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in Opera or PMS systems preferred
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Flexible schedule availability including nights/weekends
- High school diploma or equivalent required
- Bilingual (English/Spanish) highly preferred