Job Description
Immediate opportunity for passionate hospitality professionals! Join our award-winning team at Grand Harbor Resort & Spa in Jacksonville, FL. We're seeking dynamic individuals to deliver exceptional guest experiences in our vibrant riverfront property. Enjoy competitive pay, comprehensive benefits, and career growth in one of Florida's top tourist destinations.
Why Join Us?
• Work in a luxurious setting with stunning St. Johns River views
• Flexible scheduling options including weekdays/weekends
• Free employee meals and resort discounts
• Paid training and advancement opportunities
• Immediate start for qualified candidates
Responsibilities
- Check in/out guests efficiently using resort management systems
- Manage reservations and room assignments
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell resort amenities and services
- Maintain pristine front desk appearance
- Execute emergency procedures as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (required for shuttle service)
- Basic computer literacy with MS Office suite
- Knowledge of Jacksonville tourism attractions
- Ability to stand for extended periods