Job Description
Join our award-winning team at Grandview Hotel & Resort, where we welcome passionate individuals to start their hospitality journey! No experience required – we provide comprehensive training to set you up for success. Enjoy flexible shift work in Raleigh's vibrant downtown while delivering exceptional guest experiences in a luxury environment. Perfect for students, career changers, or anyone seeking a dynamic role with growth opportunities.
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues with a solutions-oriented approach
- Process payments accurately and maintain organized cash handling procedures
- Collaborate with housekeeping, maintenance, and security teams for seamless operations
- Uphold brand standards through meticulous attention to detail in all interactions
Qualifications
- No prior hotel experience required – we train all team members!
- High school diploma or equivalent (GED) required
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving abilities and customer service mindset
- Ability to stand/walk for extended periods and lift up to 25 lbs