Job Description
Join our award-winning team at Grand Plaza Hotels, where luxury meets innovation in the heart of Manhattan. We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our flagship location. Immediate full-time positions available with competitive compensation, comprehensive benefits, and growth opportunities within our global network. Perfect for career-driven individuals who thrive in fast-paced environments and appreciate the finer details of hospitality excellence.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle guest inquiries, requests, and complaints with exceptional service standards
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities, dining packages, and local experiences
- Maintain organized front desk operations and documentation
- Monitor room availability and optimize occupancy rates
- Train on emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State Food Handler's Certificate (or willingness to obtain)
- Basic knowledge of NYC tourism attractions and transportation
- Professional appearance and polished customer service demeanor
- High school diploma or equivalent required