Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to develop your hospitality skills. Enjoy competitive pay, benefits, and a dynamic work environment in the heart of Wichita. If you're passionate about creating exceptional guest experiences and ready to launch your career in hospitality, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Answer phones and respond to guest inquiries with professionalism
- Process reservations and room assignments accurately
- Handle billing and payment transactions securely
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and maintain high satisfaction
- Perform concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Flexible schedule availability including weekends