Job Description
Join our award-winning team at Grand Harbor Hotel Boston as a Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Boston's Seaport District. Perfect for career changers or recent graduates looking to start their hospitality journey!
Responsibilities
- Efficiently check guests in/out using our property management system
- Manage reservations, room assignments, and billing inquiries
- Answer multi-line phones and direct guest requests promptly
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible shifts including nights/weekends
- Positive attitude and willingness to learn new systems
- Valid Massachusetts driver's license (preferred)
- Previous customer service experience (bonus)