Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Minneapolis! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy flexible shift work while building a rewarding career in the heart of downtown. Full training provided – your passion for service is all you need!
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, managing reservations, and addressing inquiries with professionalism. This role offers competitive pay, free parking, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Handle guest check-ins/checkouts efficiently using hotel management systems
- Manage reservations and modify bookings as needed
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness standards at the front desk area
- Assist with luggage and provide local area guidance
Qualifications
- No prior hotel experience required – we train! (Must be 18+)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and comfort with learning new systems
- Problem-solving mindset and attention to detail
- Positive attitude and commitment to guest satisfaction
- Ability to stand for extended periods and lift 25 lbs
- Valid work authorization in the United States