Job Description
Join our award-winning team at Sunset Beach Resort and launch your hospitality career with no prior experience required! We're seeking enthusiastic individuals who love working with people and want to grow in the exciting world of luxury hotel operations. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring unforgettable experiences from check-in to check-out. We provide comprehensive paid training to develop your skills in guest services, reservations systems, and conflict resolution. Enjoy competitive benefits including health insurance, complimentary accommodation discounts, and career advancement opportunities. No hospitality background? No problem! We invest in talent and provide all the tools you need to succeed.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out services
- Manage room reservations using our proprietary property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and attention to detail
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (no college degree required)
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and passion for helping others
- Reliable transportation to work location
- Must pass background check and drug screening