Job Description
Join our award-winning luxury hotel in the heart of Miami's vibrant downtown! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's excellence while handling check-ins, reservations, and local recommendations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most exciting cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and room allocations
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Promote hotel services and upsell premium amenities
- Maintain a pristine front desk environment
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (for valet duties)
- Fluency in English and Spanish required
- Basic knowledge of Miami attractions and transportation