Job Description
Launch your hospitality career at Tampa Bay Grand Hotel! We're seeking energetic, customer-focused individuals to join our front desk team—no prior experience needed! Our comprehensive training program will equip you with all the skills needed to provide exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of Tampa's premier luxury hotels. Perfect for career changers, recent graduates, or anyone passionate about service excellence.
Responsibilities
- Warmly greet and check-in/check-out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Operate hotel management systems (training provided)
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest interactions and transactions
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (training available)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and commitment to teamwork
- Willingness to learn hotel operations systems
- No hospitality experience necessary—training provided!