Job Description
Join our award-winning Richmond hotel team as a Front Desk Agent! No hospitality experience needed – we provide comprehensive training to launch your career in luxury guest services. This full-time position offers flexible shift schedules (days/weekends/holidays) with competitive pay and growth opportunities. If you're a people person with a passion for exceptional service, apply today to start your journey in Virginia's thriving hospitality industry.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with prompt, solutions-oriented communication
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Execute daily shift duties including key management and security protocols
- Uphold brand standards through consistent service excellence
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Virginia driver's license preferred
- Must pass background check and drug screening