Job Description
Join our award-winning hotel team in Richmond and launch your hospitality career with zero experience required! Grand Hospitality Group is seeking enthusiastic individuals to join our front desk team. We provide comprehensive paid training, career advancement opportunities, and a supportive work environment. Perfect for career changers, recent graduates, or anyone seeking a stable job with growth potential.
Responsibilities
- Warmly greet and check in guests with professionalism and efficiency
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and cleanliness protocols
- Assist with basic administrative tasks and reporting
Qualifications
- No prior hotel or customer service experience required
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Flexible schedule including weekends and holidays
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Must pass background check and drug screening