Job Description
Welcome to the Virginia Beach Hospitality Group, where we redefine the guest experience in one of the most beautiful coastal cities in the US. We are currently seeking enthusiastic individuals to join our dynamic team as Hotel Front Desk Agents.
Are you looking to launch a career in the hospitality industry? We provide comprehensive training, so no prior experience is necessary. If you possess a positive attitude and a passion for service, we want to meet you.
Why Join Us?
- Competitive hourly pay starting at $15.00/hr.
- Health, dental, and vision insurance available.
- Employee discounts on dining and local attractions.
- Career growth opportunities within the hotel group.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and respond to guest inquiries promptly via email and chat.
- Handle cash, credit card, and check transactions accurately and securely.
- Assist guests with local recommendations, directions, and special requests to enhance their stay.
- Maintain a pristine lobby and public areas to reflect our high standards.
- Process and store guest luggage securely.
- Resolve guest complaints or issues promptly to ensure 5-star satisfaction.
Qualifications
- High school diploma or GED equivalent is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong customer service orientation and a friendly, welcoming demeanor.
- Ability to stand for long periods and work in a fast-paced environment.
- Willingness to learn new systems and adapt to changing schedules quickly.
- Must be available to work flexible shifts, including weekends and holidays.