Job Description
Join our award-winning hospitality team at Grand Charlotte Hotel! We're seeking enthusiastic individuals with no prior experience to start their career in luxury hospitality. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service during day, evening, and overnight shifts. We provide comprehensive training and growth opportunities for motivated team players who thrive in dynamic environments.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in appearance and service delivery
- Assist with valet services and luggage handling as needed
Qualifications
- No hospitality experience required - comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic computer proficiency and comfort with technology
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Valid North Carolina driver's license (for valet duties)