Job Description
Join our award-winning team at Baltimore Grand Hotel, where hospitality excellence meets coastal charm. We're urgently seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown Baltimore. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. Apply now and become part of Maryland's premier hospitality destination!
Responsibilities
- Deliver exceptional guest service with a warm, professional demeanor
- Manage check-in/check-out processes efficiently using PMS systems
- Respond promptly to guest inquiries and resolve issues with empathy
- Coordinate with housekeeping, maintenance, and F&B departments
- Uphold strict cleanliness and safety standards in all public areas
- Process payments and maintain accurate financial records
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with reservation systems and basic software
- Valid Maryland Food Handler's preferred
- Ability to lift 25 lbs and stand for extended periods
- High school diploma or equivalent required
- Positive attitude with attention to detail