Job Description
Join our award-winning team at the Minneapolis Grand Hotel, where luxury meets Midwestern charm! We're seeking passionate hospitality professionals to elevate our guest experience in the heart of downtown. As a key member of our staff, you'll contribute to our legacy of excellence while enjoying competitive benefits, career growth opportunities, and a vibrant work culture surrounded by Minneapolis' finest attractions.
Why Join Us?
- Comprehensive health benefits package
- Employee discounts on hotel services and dining
- Opportunities for advancement within our luxury brand
- Professional development programs
Responsibilities
- Deliver exceptional guest service through personalized interactions and problem resolution
- Manage check-in/check-out procedures with efficiency and accuracy
- Coordinate housekeeping and maintenance requests to maintain impeccable standards
- Operate property management systems and reservation platforms
- Train and mentor new team members on service protocols
- Collaborate with departments to ensure seamless guest experiences
- Implement safety and emergency procedures
Qualifications
- Minimum 2 years of hotel/hospitality experience required
- Proficiency in property management systems (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Minnesota food handler/serving permit (if applicable)
- Basic first aid/CPR certification preferred
- Ability to lift 25 lbs and stand for extended periods
- Local Minneapolis knowledge is a plus