Job Description
Join our award-winning team at Grand Hospitality Group as a Hotel Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to deliver exceptional guest experiences. No prior hotel experience is required—comprehensive training provided. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in the heart of Sacramento.
Why Join Us?
- Free employee accommodation program
- Health/dental benefits after 90 days
- 401(k) with company match
- Complimentary hotel stays nationwide
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Answer phone calls and manage reservations
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and customer service skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- No hospitality experience necessary
- Must pass background check and drug screening