Job Description
Join our award-winning team at Metropolitan Hotels Group as a Weekend Front Desk Agent in the heart of Boston! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend hours. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Manage guest check-ins/check-outs with speed and accuracy
- Handle reservations and modify booking details using Opera PMS
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Maintain clean and organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Basic knowledge of Boston area attractions
- High school diploma or equivalent required
- Valid Massachusetts driver's license preferred
- Fluency in English; Spanish a plus