Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in Charlotte, NC! No experience necessary – we provide comprehensive training to launch your hospitality career. Enjoy flexible shift work with competitive pay and opportunities for growth in a luxury hotel environment.
As a key member of our guest services team, you'll be the first point of contact for our valued guests. We're seeking energetic individuals with exceptional communication skills and a passion for creating memorable experiences. Whether you're a student, career changer, or seeking flexible hours, this is your perfect entry into the thriving hospitality industry.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Perform nightly audit procedures and report discrepancies
- Assist with valet services and luggage handling
- Maintain a clean and organized front desk area
Qualifications
- No prior hotel experience required – full training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficient with basic computer applications
- Excellent problem-solving abilities
- Professional appearance and demeanor
- Ability to stand for extended periods