Job Description
Join our award-winning luxury hotel in the heart of Phoenix! Grand Horizon Hotels is seeking an experienced Hotel Manager to lead our dynamic team and deliver exceptional guest experiences. This pivotal role oversees all hotel operations, ensuring our guests enjoy unforgettable stays in the vibrant Sonoran Desert. You'll drive revenue growth, mentor staff, and maintain our reputation for excellence in hospitality.
We offer competitive compensation, comprehensive benefits, and career advancement opportunities within our growing portfolio. If you're passionate about creating memorable guest experiences and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, food & beverage, and maintenance departments
- Develop and implement strategic initiatives to enhance guest satisfaction and operational efficiency
- Manage departmental budgets, financial performance, and cost control measures
- Lead, train, and motivate a diverse team of hospitality professionals
- Ensure compliance with health, safety, and brand standards
- Drive revenue generation through strategic sales and marketing partnerships
- Resolve complex guest inquiries and maintain high service standards
- Analyze operational metrics to identify improvement opportunities
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5 years progressive hotel management experience
- Proven track record of exceeding revenue and guest satisfaction targets
- Strong leadership skills with ability to develop high-performing teams
- Expert knowledge of hotel operations systems (PMS, POS, etc.)
- Exceptional problem-solving and decision-making abilities
- Valid Arizona Food Handler's and Alcohol Management certifications
- Ability to work flexible schedules including nights, weekends, and holidays