Job Description
Join our dynamic team at Grand Plaza Hotel and kickstart your hospitality career with immediate shift-based opportunities! We're seeking energetic individuals to deliver exceptional guest experiences in our fast-paced downtown Houston location. Enjoy competitive pay, flexible schedules, and a vibrant work environment where your dedication is rewarded. Positions open for day, evening, and overnight shifts. Apply today and start tomorrow!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy with reservations and billing systems
- Respond to guest inquiries and resolve issues promptly with a solutions-oriented approach
- Manage multi-line phone systems and coordinate with housekeeping/maintenance teams
- Process payments and maintain secure cash handling procedures
- Upsell hotel amenities and services to enhance guest satisfaction
- Complete daily shift reports and maintain accurate guest records
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Basic math skills for cash handling and billing
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs