Job Description
Join our award-winning team at the Grand Plaza Hotel El Paso! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the vibrant heart of Texas. As a Front Desk Agent, you'll be the first point of contact for our international clientele, blending local El Paso charm with world-class service. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's fastest-growing hospitality markets.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly using service recovery protocols
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (Opera, Fidelio) efficiently
- Upsell room packages, dining, and local attractions
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (PMS)
- Exceptional communication in English and Spanish
- Strong problem-solving and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Texas Food Handler certification preferred
- Valid driver's license for transportation needs
- Positive attitude with genuine service orientation