Job Description
Join our award-winning team at Grand Plaza Hotel and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service in Philadelphia's vibrant downtown. As the first point of contact, you'll create memorable moments for international travelers and business guests alike. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a luxury environment where your smile makes the difference.
Responsibilities
- Efficiently check-in/check-out guests while maintaining accurate reservation records
- Resolve guest inquiries and concerns with empathy and solution-oriented approaches
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and manage cash handling procedures with precision
- Utilize property management systems to optimize room inventory and upsell opportunities
- Provide personalized recommendations for local attractions and dining experiences
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with Opera or similar property management systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- High school diploma; hospitality certification preferred
- Strong attention to detail and multitasking abilities