Job Description
Join our award-winning team at Grand Plaza Hotel & Resort! We're urgently seeking passionate hospitality professionals to elevate our guest experience in the heart of Fort Worth. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Texas' most vibrant cities. Apply today and start your hospitality journey!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures
- Manage reservations and handle billing inquiries
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism
- Process payments and maintain accurate records
- Train new front desk staff
- Implement safety protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in hotel management software (Opera, etc.)
- Strong communication and problem-solving skills
- Ability to work flexible shifts/nights/weekends
- Valid Texas driver's license (if required for errands)
- Basic knowledge of local attractions
- High school diploma or equivalent
- Customer service certification preferred