Job Description
Join Atlanta's premier hospitality destination where your hard work pays daily! Grand City Hospitality Group is seeking energetic Front Desk Agents to deliver exceptional guest experiences in our downtown Atlanta location. Enjoy competitive hourly rates with daily pay options, comprehensive benefits, and growth opportunities in the heart of Georgia's thriving tourism industry.
We're looking for service professionals who thrive in fast-paced environments and embody our commitment to excellence. As a Front Desk Agent, you'll be the first point of contact for our international and domestic guests, setting the tone for their memorable Atlanta stay.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room occupancy
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell premium services and amenities
- Maintain pristine front desk appearance
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficient in hotel property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Valid Georgia driver's license (if required for shuttle duties)
- COVID-19 vaccination required per local regulations