Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent! We're urgently hiring for shift-based positions in our vibrant Tampa location. As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, reservations, and exceptional service. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a fast-paced hospitality environment.
Responsibilities
- Efficiently process guest check-ins/checkouts using hotel management systems
- Manage reservations, modifications, and room assignments with precision
- Resolve guest inquiries and complaints promptly with professionalism
- Process payments, maintain accurate financial records, and handle cash
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service and attention to detail
- Assist during high-volume periods and maintain front desk organization
Qualifications
- 1+ years front desk or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with hotel software (Opera, Fidelio, etc.)
- High school diploma or equivalent; hospitality degree a plus
- Problem-solving abilities and customer-centric mindset
- Basic math and cash-handling skills