Job Description
Join the prestigious Grand Hyatt Dallas team as a Hotel Front Desk Agent! We are seeking enthusiastic and customer-focused individuals to join our dynamic team, specifically for our high-demand weekend shifts. This is an excellent opportunity for those looking to break into the hospitality industry with no prior experience required.
We pride ourselves on delivering world-class service, and we are looking for candidates who are ready to learn, grow, and represent our brand with pride.
Responsibilities
- Greet and Welcome: Provide a warm welcome to guests upon arrival and departure.
- Check-In/Out: Efficiently process guest registrations, payments, and key cards using our Property Management System (PMS).
- Guest Relations: Answer phones and respond to inquiries regarding hotel services, local attractions, and restaurant recommendations.
- Reservation Management: Assist with room assignments and handle special requests to ensure a comfortable stay.
- Housekeeping Liaison: Coordinate with housekeeping to ensure rooms are ready for check-in.
- Problem Resolution: Address guest concerns promptly and professionally to ensure 100% guest satisfaction.
- Shift Operations: Maintain the front desk area in a clean and organized manner throughout the shift.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) and rotating shifts.
- Experience: No prior experience is required; we provide comprehensive on-the-job training.
- Education: High school diploma or GED equivalent is preferred but not mandatory.
- Communication: Excellent verbal communication skills and a friendly, approachable demeanor.
- Technical Skills: Basic computer proficiency and ability to learn new software quickly.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Work Ethic: A strong desire to learn and a commitment to providing exceptional guest service.