Job Description
Join our award-winning team at the Grand Washington Hotel, where hospitality meets excellence! We're seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences with weekly paychecks. Enjoy a vibrant work environment in historic Washington, NC, with competitive benefits and career growth opportunities.
As the first point of contact, you'll create memorable moments for our guests while handling reservations, check-ins/outs, and local recommendations. Perfect for detail-oriented individuals who thrive in fast-paced settings!
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Provide local attraction recommendations and transportation assistance
- Coordinate housekeeping and maintenance requests
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in reservation systems (e.g., Opera, IDS)
- Ability to multitask in high-pressure situations
- Basic mathematical and cash-handling abilities
- Flexible availability including weekends and holidays
- Positive attitude with genuine hospitality passion