Job Description
Join our award-winning hospitality team at Grand Hotel Detroit! We're urgently seeking enthusiastic individuals with no prior experience to kickstart their careers in luxury hotel service. As a Front Desk Agent, you'll be the first point of contact for our international guests, creating memorable experiences while developing valuable industry skills. We offer comprehensive training, competitive wages, and growth opportunities within our renowned hotel chain. Perfect for career changers, recent graduates, and motivated individuals ready to excel in the fast-paced hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with attention to detail
- Manage room reservations and inventory using our proprietary booking system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
- Uphold brand standards and maintain a professional appearance
Qualifications
- No prior hotel experience required - we train all new hires
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and customer service mindset
- Flexibility to work weekends and holidays
- Valid driver's license preferred