Job Description
Join our award-winning downtown Detroit hotel and experience hospitality with a difference! We're seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences while enjoying the stability of weekly pay and flexible shift schedules. As a cornerstone of our guest journey, you'll create memorable moments in the heart of Detroit's vibrant entertainment district.
Why Work With Us?
- Weekly paycheck (no more waiting!) with competitive hourly rates
- Consistent day/evening/night shift options to match your lifestyle
- Comprehensive benefits package including health insurance and 401(k)
- Opportunities for advancement within our growing hotel chain
- Free parking and employee meal discounts
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and promotions to enhance guest experience
- Maintain accurate reservation records and occupancy reports
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong cash handling and basic math skills
- Excellent communication and conflict resolution abilities
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Proficiency with hotel property management systems (e.g., Opera)
- High school diploma or equivalent required
- Multilingual skills (Spanish preferred) a plus
- Valid Michigan driver's license if required for shuttle duties