Job Description
Join our award-winning luxury resort in Orlando and become the face of exceptional guest experiences! We're seeking a charismatic Front Desk Agent to deliver world-class service while enjoying the benefit of weekly pay. This is your chance to be part of a dynamic hospitality team in Florida's premier tourist destination, with competitive compensation and growth opportunities.
Responsibilities
- Manage guest check-in/check-out processes with speed and precision
- Handle reservations, modifications, and special requests via phone/email
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Utilize property management systems (Opera, Fidelio)
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (for shuttle duties)
- High school diploma or equivalent
- Fluency in English; Spanish a plus
- Professional appearance and demeanor