Job Description
Join our award-winning luxury hotel in downtown Atlanta and become part of an exceptional hospitality team! We're seeking a dedicated Hotel Front Desk Agent to deliver world-class guest experiences with the convenience of weekly pay. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in Georgia's bustling hospitality scene. Apply today to start your career with us!
Responsibilities
- Provide exceptional guest check-in/check-out services and manage reservations
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize hotel management software (Opera, etc.) for operations
- Upsell hotel amenities and services to enhance guest experience
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems and hotel software
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required