Job Description
Join our award-winning team at Pacific Gateway Hotels and enjoy the stability of weekly pay in San Francisco's vibrant hospitality scene. We're seeking dedicated Front Desk Agents to deliver exceptional guest experiences while working flexible shift schedules. Benefit from competitive wages, comprehensive training, and a supportive environment that values your contributions. Perfect for professionals seeking reliable income and career growth in luxury hospitality.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize property management systems for reservations and guest data
- Execute daily audits and shift reports
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic cash handling and reconciliation experience
- Valid California Food Handler's Card preferred