Job Description
Are you looking for an exciting career in the hospitality industry? Grand Harbor Hotel & Conference Center in Long Beach, Illinois is currently seeking enthusiastic and motivated individuals to join our team as Entry-Level Hotel Associates. We offer a welcoming work environment, comprehensive training, and competitive pay for those ready to start their journey in the hotel industry.
Whether you are interested in Front Desk operations or Housekeeping, we provide the tools you need to succeed. No prior experience is required; we value attitude and work ethic over history.
Responsibilities
- Guest Relations: Welcome guests with a warm smile, manage check-ins and check-outs efficiently, and provide directions and local information.
- Front Desk Operations: Answer multi-line phone systems, respond to emails promptly, and handle guest inquiries and complaints with professionalism.
- Housekeeping Support: Assist in maintaining the cleanliness and aesthetic appeal of guest rooms and common areas to ensure a high-quality guest experience.
- Reservations: Process reservations accurately using hotel management software and update guest profiles as needed.
- Security & Safety: Monitor building access, ensure guest safety, and follow all hotel security protocols.
- Event Coordination: Assist with setup and breakdown for conferences and events held at the hotel.
Qualifications
- Education: High school diploma or GED is preferred.
- Experience: No prior experience required. We are looking for eager learners.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, outgoing, and customer-service-oriented personality.
- Reliability: Ability to work flexible hours, including weekends and holidays.
- Physical Stamina: Ability to stand for long periods and lift light objects (up to 20 lbs) for housekeeping duties.