Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where every guest interaction creates memorable experiences. We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Philadelphia's vibrant downtown district.
As a Front Desk Agent, you'll embody our commitment to exceptional service while managing guest check-ins/out, handling reservations, and resolving inquiries with professionalism. Our team thrives on collaboration and innovation, providing a supportive environment where your hospitality skills will shine.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Process reservations and room assignments while optimizing occupancy rates
- Resolve guest inquiries and concerns with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium room categories and amenities
- Prepare daily reports for management review
Qualifications
- Minimum 2 years front desk experience in luxury hotel environment
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Valid Pennsylvania Food Handler's certification preferred
- Ability to work flexible shifts including weekends and holidays
- Strong attention to detail and multitasking capabilities
- Basic knowledge of Philadelphia tourism attractions
- Customer service certification from AHLEI preferred