Job Description
Join the premier hospitality team at Fort Worth Grand Hotel! We are looking for enthusiastic and friendly individuals to join our front desk team. Whether you are starting your first job or looking to switch careers, we provide comprehensive on-the-job training.
As a Hotel Front Desk Associate, you will be the first point of contact for our guests, ensuring a warm welcome and memorable stay. We value reliability, a positive attitude, and a strong work ethic.
Responsibilities
- Greet and Welcome: Provide a warm welcome to guests as they arrive and ensure a smooth check-in and check-out process.
- Guest Relations: Handle guest inquiries, complaints, and requests with professionalism and a smile.
- Reservations: Manage incoming reservation calls and emails, updating the property management system accurately.
- Lobby Maintenance: Maintain a clean, organized, and welcoming lobby and common areas.
- Communication: Relay important information to the housekeeping and maintenance teams promptly.
- Cash Handling: Process payments, make change, and balance the cash drawer at the end of the shift.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience required – we provide training!
- Communication: Excellent verbal communication skills and a friendly demeanor.
- Computer Skills: Basic proficiency with computers and the ability to learn new software quickly.
- Availability: Must be available to work flexible hours, including weekends and holidays.
- Physical Requirements: Ability to stand for long periods and lift up to 20 lbs.