Job Description
Are you looking to kickstart your career in the vibrant hospitality industry? Grand Horizon Hotel Group is currently seeking enthusiastic and service-oriented individuals to join our team as a Hotel Front Desk Associate.
We pride ourselves on delivering world-class guest experiences, and we are looking for friendly faces to greet our guests upon arrival. This is an excellent opportunity for those with no prior experience who are eager to learn and grow within a dynamic environment.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00
- Comprehensive training program
- Discounted hotel stays for employees
- Opportunities for advancement
Responsibilities
- Greet and welcome guests with a warm, friendly demeanor upon arrival.
- Check guests in and out efficiently, processing payments and verifying information.
- Answer incoming phone calls and emails, addressing inquiries regarding rooms, amenities, and local attractions.
- Assist guests with directions, recommendations, and resolving any issues or complaints promptly.
- Maintain a clean and organized front desk and lobby area at all times.
- Update guest information and reservation details in the property management system.
Qualifications
- Must be at least 18 years of age.
- Strong customer service skills and a positive attitude.
- Excellent communication skills, both verbal and written.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Basic computer proficiency is preferred, but not mandatory for this entry-level role.
- Reliable transportation is required.