Job Description
Welcome to The Grand Pacific Hotel & Resort, where luxury meets hospitality in the heart of San Diego. We are currently seeking motivated individuals to join our front-of-house team. This is an excellent opportunity for entry-level candidates looking to launch a career in the hospitality industry with no prior experience required.
We pride ourselves on providing a world-class guest experience. As part of our team, you will receive comprehensive paid training, a supportive work environment, and the chance to grow within one of California's premier hospitality destinations.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently.
- Communication: Respond to guest inquiries via phone and in-person with a professional and friendly demeanor.
- Operations Support: Assist with managing reservations, room assignments, and handling small account issues.
- Security & Safety: Monitor the lobby area to ensure a safe and secure environment for all guests.
- Team Collaboration: Work closely with housekeeping and maintenance staff to ensure seamless operations.
- Problem Resolution: Address and resolve guest complaints or requests promptly to ensure satisfaction.
Qualifications
- Experience: No prior experience necessary. We provide on-the-job training for qualified candidates.
- Education: High school diploma or GED equivalent is preferred.
- Skills: Strong interpersonal skills and the ability to communicate clearly in English.
- Physical: Ability to stand for extended periods, walk throughout the hotel, and lift up to 20 lbs.
- Availability: Must be available to work flexible shifts, including weekends and holidays.