Job Description
Are you looking for a dynamic role in the hospitality industry that offers a unique work-life balance? Join the team at the iconic Fairmont Dallas as our Night Auditor. We are seeking a detail-oriented and customer-focused individual to oversee our overnight operations and ensure our guests enjoy a seamless stay, even in the wee hours of the morning.
In this shift work role, you will act as the face of the hotel during the night shift, managing front desk operations, handling financial reconciliations, and resolving guest inquiries with a smile. We pride ourselves on delivering exceptional service and are looking for someone who thrives in a fast-paced environment.
Why Join Us?
- Flexible Shift Work: Enjoy a schedule that fits your lifestyle with our established overnight shifts.
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on experience.
- Employee Perks: Access to dining discounts, wellness programs, and a vibrant work culture.
Responsibilities
- Perform nightly front desk duties including check-ins, check-outs, and wake-up calls.
- Conduct nightly financial audits, posting charges, and balancing the daily revenue report.
- Monitor security systems and building access to ensure guest safety and property security.
- Handle guest inquiries, complaints, and requests efficiently and professionally.
- Assist with light housekeeping duties in the lobby and public areas as needed.
- Manage email correspondence and respond to guest messages promptly.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is a plus.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent math skills and attention to detail for accurate financial reporting.
- Ability to work independently during night shifts with minimal supervision.
- Outstanding communication and customer service skills.
- Flexibility to work weekends and holidays as required by the hotel schedule.