Job Description
Are you looking for a rewarding career in the vibrant hospitality industry? San Jose Hospitality Group is currently seeking enthusiastic individuals to join our team as Hotel Front Desk Associates. We offer a fantastic opportunity for those with no prior experience to launch their career in a supportive and dynamic environment.
Located in the heart of downtown San Jose, our hotel is known for its modern amenities and exceptional guest service. We believe in training our team to excel, making this the perfect entry-level role for anyone ready to learn the ropes of luxury hospitality.
What We Offer:
- Comprehensive training program for new hires.
- Competitive hourly wage plus performance bonuses.
- Employee discount on dining and room stays.
- Flexible scheduling and career advancement opportunities.
Responsibilities
- Welcoming guests warmly upon arrival and assisting with check-in and check-out procedures.
- Answering and directing phone calls efficiently using the PMS system.
- Handling guest inquiries, complaints, and requests promptly and professionally.
- Assisting with housekeeping coordination and maintaining a tidy front desk area.
- Processing payments and securing guest information accurately.
- Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Strong communication and interpersonal skills.
- A friendly, approachable, and professional demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy and ability to learn new software quickly.
- Ability to stand and walk for extended periods.