Job Description
Welcome to The Grand Phoenix Hotel & Spa, a premier destination for luxury and comfort. We are currently seeking motivated and service-oriented individuals to join our dynamic front-of-house team as Entry-Level Hotel Associates.
In this pivotal role, you will serve as the face of our brand, greeting guests with warmth and professionalism. We are looking for candidates eager to start a career in hospitality who are ready to learn, grow, and deliver exceptional experiences that keep our guests returning.
Why You'll Love Working Here:
- Competitive starting pay of $15/hr with opportunities for rapid advancement.
- Comprehensive training in hospitality management and guest relations.
- Employee discounts on dining, spa services, and local attractions.
- A supportive team culture focused on mutual success and growth.
Responsibilities
- Perform efficient guest check-ins and check-outs using the Property Management System (PMS).
- Answer incoming calls, manage reservations, and process payments accurately.
- Resolve guest inquiries, complaints, and special requests promptly to ensure 5-star service.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Collaborate with housekeeping and maintenance teams to ensure rooms meet quality standards.
- Uphold the hotel's dress code and brand standards at all times.
- Assist with special events, late check-ins, and valet services as required.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, retail, or hospitality is a plus but not mandatory for entry-level roles.
- Strong computer skills and ability to learn new software quickly.
- Excellent verbal communication skills and a positive, professional demeanor.
- Ability to work flexible schedules, including weekends, nights, and holidays.
- Ability to stand for long periods and lift up to 20 lbs.
- Valid driver's license preferred.