Job Description
Join the award-winning team at Omaha Grand Hotel, where exceptional hospitality meets Midwestern charm. We're seeking a dynamic Hotel Front Desk Manager to lead our guest experience operations. As the first point of contact for our discerning travelers, you'll orchestrate seamless check-in/check-out processes, resolve guest inquiries with finesse, and mentor our front desk team to deliver five-star service. This full-time role includes competitive compensation, comprehensive benefits, and opportunities for professional growth in Omaha's thriving hospitality scene.
Responsibilities
- Supervise front desk operations and train staff on reservation systems, check-in procedures, and guest relations protocols
- Resolve guest complaints and special requests with proactive solutions exceeding expectations
- Manage room inventory, coordinate housekeeping maintenance, and optimize occupancy rates
- Collaborate with departments (housekeeping, valet, concierge) to ensure flawless guest experiences
- Implement operational procedures to enhance efficiency and maintain brand standards
- Analyze performance metrics and implement strategies to improve guest satisfaction scores
Qualifications
- 3+ years hotel front desk experience with 1+ years in a supervisory role
- Proficiency in hotel management systems (e.g., Opera, Propertyware)
- Exceptional communication and conflict resolution skills
- Valid Nebraska hospitality management certification preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and problem-solving abilities
- Previous experience in luxury or boutique hotel environments